SUNDAY SELECT OPT IN

SCRIPT

 

 

“Hello?  (Wait for customer to respond).  This is (your name) calling to verify that you received the free packet of ads and coupons in a plastic bag that was delivered to your driveway on Sunday.  It’s called ‘YES! Your Essential Shopper’ and includes coupons and ads found in the Sunday paper, but is only delivered to non-subscribers, completely free.  Do you receive it?”

 

CODING AND INSTRUCTIONS:

If Yes, say:  “Great.  Your address is (check complete address)?  Is there an apartment number?  May I have your first name?  And your last name is (verify last name on record)?  We’ll deliver it Sundays for free, ongoing and we hope you enjoy ‘YES!’, O.K.?”  [Wait for customer to say ‘Yes’ or ‘No’.  If customer objects, go to Rebuttal.  If customer doesn’t object, say:  “Thank you.  Goodbye.”]

 

If No, say:  “I’m sorry to hear that.  To make sure you get your free copy on Sundays let me verify your address.   Your address is (check complete address)?  Is there an apartment number?  (If Sunday Select hasn’t started and the zip code is different, say:  “This product is only available in a few select areas.  We’ll check if you live in our delivery area and if you do, we’ll get it started.  If No, say:  “Thank you.  Goodbye.”  If Yes, continue.)  “May I have your first name?  And your last name is (verify last name on record)?  We’ll deliver it Sundays for free, ongoing and we hope you enjoy ‘YES!’, O.K.?”  [Wait for customer to say ‘Yes’ or ‘No’.  If customer objects, go to Rebuttal.  If customer doesn’t object, say:  “Thank you.  Goodbye.”]

 

If Doesn’t Know, say:  “Is there someone in the household who might know if it was delivered?”  (If Yes, ask if they received ‘YES!’ and go to B or C as appropriate.  If No, say:  “‘YES!’ is a free advertising supplement that contains coupons and ads from major retailers like Kohl’s, Dollar General and Walgreen’s, delivered right to your home.  To make sure you get your free copy on Sundays, let me verify your address.  Your address is (check complete address)?  Is there an apartment number?”  (If Sunday Select hasn’t started and the zip code is different, say:  “This product is only available in a few select areas.  We’ll check if you live in our delivery area and if you do, we’ll get it started.  If No, say:  “Thank you.  Goodbye.”  If Yes, continue.)  “May I have your first name?  And your last name is (verify last name on record)?  We’ll deliver it Sundays for free, ongoing and we hope you enjoy ‘YES!’, O.K.?”  [Wait for customer to say ‘Yes’ or ‘No’.  If customer objects, go to Rebuttal.  If customer doesn’t object, say:  “Thank you.  Goodbye.”]

 

A.         REBUTTAL

“There’s no cost, no obligation and you can cancel at any time.  O.K.?”  (Wait for customer to say ‘Yes’ or ‘No’.  If customer objects, go to C.  If customer doesn’t object, go to B.)

 

 

 

 

                                                                                                                                    FORM 1887(A)(GEN)(1)

                                                                                                                                                                                REV. 3/31/14


 

 

B.         (Omit address verification/and or name verification if you’ve already verified or obtained them.)  “Your address is (check complete address)?  Is there an apartment number?  (If Sunday Select hasn’t started and the zip code is different, say:  “This product is only available in a few select areas.  We’ll check if you live in our delivery area and if you do, we’ll get it started.  If No, say: “Thank you.  Goodbye.”  If Yes, continue.)  “May I have your first name?  And your last name is (verify last name on record)?  We’ll deliver it Sundays for free, ongoing and we hope you enjoy ‘YES!’.  Thank you.  Goodbye.”  (Choose Code 1, 1A, 1B or 1C, as appropriate.)

 

C.         “To remove you from our delivery list, your address is (check complete address)?  Is there an apartment number?  Thank you.  Goodbye.”  (Choose Code 2.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                                                                                                    FORM 1887(A)(GEN)(2)

                                                                                                                                                                                REV. 3/31/14

R:\TEMPLATE\Scripts\SCRIPT 1887(A)(GEN).doc